FAQs – LUXIA COSMETICS
Below FAQ are some common concerns of our buyer before purchasing Product, if you have other questions, please just send it to info@luxiacos.com

Your order will be shipped 2~3 business days after payment has been processed. Otherwise, they are shipped the following business day. Please note that Weekends and Korean holidays are not considered business days.

Yes! We ship internationally. We've shipped our products to over 200 different countries without incident.

It depends on shipping method you choose.

Standard Shipping(K-Packet) - Approximately 10~30 days (Up to 30 business days)
Express Shipping(EMS) - Approximately 3~7 days (or slightly more)

*We will let you of the shipping date for wholesale orders.

Shipping costs depend on the weight (and size) of your order, your destination, and the shipping method you choose. You can determine prices by using the shipping calculator on shopping cart page.

You should have received an email from us with instructions on how to track your order after it shipped.
If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact us for assistance.
If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
All international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.
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